Reference

The Legal Terms Behind Your Account

This page holds the rules that apply when you open an account with agc365 — account terms, wallet handling for bKash, Nagad and Rocket, and how we treat your data.

Account termsWallet rulesCookie handlingSupport contactRegional eligibility
agc365 The Legal Terms Behind Your Account
LEGAL HELP DESK

Who to Contact About Terms

Legal questions rarely need a queue. Most account and policy issues get sorted in live chat, where an agent can pull up your profile and see the same wallet records you do. If your question is about a clause rather than a transaction, say so in the first message and we route it to the team that handles terms and account disputes.

Live chat Open chat from the help icon on any lobby screen, describe the clause or account issue, and an agent picks it up in the order it arrived. Keep your registered mobile number handy.
Email for policy matters Send written questions about terms, data or account closure to our support address and keep the thread. Written replies give you a record if you need to refer back to a decision later.
Wallet verification desk If a deposit or withdrawal is held for a name mismatch on bKash, Nagad or Rocket, this desk compares your wallet statement with your account details and tells you exactly what to correct.
HOW WE HANDLE IT

Data, Cookies and Account Security

Your account data stays inside the systems that run the lobby, the wallet ledger and support. We keep what we need to verify who you are and to settle payment disputes, and we hold it for as long as the applicable rules require rather than indefinitely. Cookies do a narrower job: they keep you signed in, remember your language and remember which lobby tab you last opened.

Account security

Your password is yours alone — we never ask for it in chat or over the phone. Login from a new device triggers a one-time code to your registered number before the session opens.

Cookie control

Session cookies keep the lobby and wallet working; clearing them simply signs you out. You can block cookies in your browser settings, though parts of the account area will stop loading properly.

Retention window

Transaction records tied to bKash, Nagad and Rocket deposits stay on file while a dispute or reporting duty is open, then drop out of active storage on the schedule the rules set.

Requesting changes

Ask support to correct your name, number or email, or to close the account outright. Identity changes need the same verification a withdrawal does, so expect a document check.

Legal Questions We Get Asked

These are the policy questions that come up most in chat — rights over your data, what happens at account closure, and how eligibility is judged. If yours is not here, the support team answers the rest directly.

Yes. Message support from your registered number and ask for your account data. We confirm it is you, then send the profile, wallet and login records we hold, in a readable format.

Withdraw whatever is cleared first, then request closure. Any amount still sitting in the wallet goes back to your verified bKash, Nagad or Rocket number once verification finishes.

Payment apps carry the account holder's legal name, and we settle to that name only. A mismatch is the usual reason a withdrawal stalls, so fix the wallet name before you deposit, not after.

No. One account per person, on one registered mobile number. A second profile is closed when it is found, and the balance on it is handled under the same verification steps as any other account.

They do, when the lobby or payment flow changes. The version live on this page is the one that applies to you, so give it a read when you see the notice flag on login.

That depends on your local law and eligible regions, not on us. Check the rules that apply in your area before you register or deposit — you carry that responsibility, and we may restrict accounts by region.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.